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Expert procurement guidance and technical assistance for your software project journey.

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Managed matching for complex projects. Speak with our experts to refine your vendor shortlist.

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Technical Support

Issues with the AI Scoping Wizard or platform features? Our tech team is here to help.

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Billing & Account

Manage your subscriptions, view invoices, and update your company procurement profile.

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30-minute procurement session with a senior analyst.

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Email Support

Responses within 2 business hours for premium partners.

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Instant Answers 24/7

Get immediate help with project scoping, data security standards, or vendor vetting criteria.

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Frequently Asked Questions

How does AI scoping protect my proprietary data? expand_more
We utilize SOC-2 compliant, private LLM instances. Your project data is never used for general model training and is protected by a strict platform-wide NDA.
What criteria are used for vendor verification? expand_more
Vendors undergo a 4-point check: Technical proficiency audits, financial stability review, verified client testimonials, and compliance with local/global security standards.
Can I export the scoping brief to my own RFP documents? expand_more
Yes, all generated scopes can be exported as high-fidelity PDF, JSON, or Word formats for internal procurement use.
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Enterprise-Grade Security

ScopeMatch operates on a 'Zero Trust' architecture. Every conversation, project brief, and vendor interaction is encrypted and legally protected by our standard Master Services Agreement.

256 Bit Encryption
SOC2 Compliant